Refund and Returns Policy
Overview
At Eejay Apparel, we want you to love your purchase. If something isn’t quite right, our easy returns and refunds process has you covered. Read on for our full policy, so you can shop confidently with us!
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Return Policy
You have 1 day from the date of delivery to return items that don’t meet your expectations. To be eligible, items must be:
- Unworn, unused, and unwashed
- In their original packaging with all tags attached
Non-returnable Items: Final sale items, gift cards, and personalized orders cannot be returned.
How to Return an Item
- Contact Us: Email our support team at Support with your order number and reason for return.
- Receive Instructions: Our team will provide detailed instructions and a return label if applicable.
- Send It Back: Follow the return instructions and ship the item back to us securely.
Return Shipping Fees: For domestic returns, a flat return shipping fee will be deducted from your refund. For international returns, customers are responsible for shipping fees.
Refunds
Once we receive and inspect your return, we’ll process your refund within 3 business days. Refunds are issued to the original payment method, minus any applicable shipping fees.
Store Credit Option: Prefer store credit? Just let us know, and we’ll issue store credit in place of a refund.
Exchanges
If you’d like a different size, color, or item, we’d be happy to help you with an exchange, depending on stock availability. Reach out to customer service at Support to initiate an exchange.
Damaged or Defective Items
We’re committed to quality. If you receive a damaged or defective item, please email us within [Insert Reporting Period] days of delivery with a photo of the issue. We’ll arrange a replacement or refund promptly.
Need Help?
Our support team is here to make your return process easy. For assistance, please reach out:
Thank you for shopping with Eejay Apparel! We appreciate your business and are here to help you every step of the way.
